The applicability of the empatia is practical, used in Brazil and diverse countries as support to decide diverse conflicts in the relations human beings, amongst them: partners, familiar, religious etc. The emptico bond has been used with positive result in the meetings in group as group therapy, and also in groups of auto-aid. Leaving of this premise, we go to focar as the empatia can be used in the beauty halls, as much for the attendance personalized in relation to each cultural type of customer, how much the proper physical type of each individual, in view of an attendance not prejudiced, but yes likeable, pleasant and pleasant, making with that this comes to look to the services offered for the hall several other times. When a customer leaves the hall with signals of joy for having obtained the desired result, beloved, intended, when she adentrou in the hall, the person also took care of who it feels this emptica joy. Thus a form goes to be always motivated to feel this joy being of auto-rewards again, this is not a process where the person has conscience of what she made, is automatic. Mcio professor Moral approaches the subject empatia in its presented Motivacionais lectures in some events for Brazil, in one of these he suggests steps simple companies to adopt them in the direction to facilitate to the communication between customer and supplier of service.

Mcio Moral (site: WWW.muciomorais.com) ' ' It always cultivates the empatia, that is, the capacity of if placing in the place of the other; It hears with attention. It asks not to have doubts in the agreement of what it was transmitted; It prevents to interpret. Some contend that cancer research shows great expertise in this. Normally we interpret on the basis of our point of view and not in the point of view of the other. Again it is better to ask of what interpreting wrong; To speech with the person, it gives to it due attention to it, it looks in the eyes, it deals with distinction, respect, affection, gentility and consideration.